2 Guys Named Mike (DVD)

This video uses real-life examples to teach your field service reps how to handle angry customers, listen effectively, communicate clearly and more.
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  • Carol Reynolds: Must-Have Customer Service Skills that make them say ‘Wow’
    Do you face the dilemma of staying calm after a testing call from a rude customer? Do you wonder how to turn people around much faster and how to keep your energies up? Let customer service expert Carol Reynolds teach you and your team the required attitudes and skills that'll help you deal with your customers.

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