Turnabout: Putting Yourself in the Customer's Shoes (DVD)

A crash course in effective ways to identify customer needs, build personal pride in a job well done and understand customer emotions.
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  • Carol Reynolds: Must-Have Customer Service Skills that make them say ‘Wow’
    Do you face the dilemma of staying calm after a testing call from a rude customer? Do you wonder how to turn people around much faster and how to keep your energies up? Let customer service expert Carol Reynolds teach you and your team the required attitudes and skills that'll help you deal with your customers.

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